Online & Mobile Security

The Internet is an integral part of our daily lives, it is a convenient resource and a helpful tool. Whether you’re accessing the Web from a desktop computer or a mobile device, you may be at risk for hackers, scammers and other predators. Attackers aim to steal a victim’s identity and financial account details. All of your online activity, including email messages, online shopping transactions and social media interactions are susceptible to attack.

What We’re Doing for You

Your credit union makes it a top priority to protect member accounts from unauthorized access, theft and fraud. At Miami Firefighters FCU we have various safeguards in place to prevent and detect account fraud before it happens, we will notify you immediately should we detect any suspicious activity. Our online Account Access and mobile apps are hosted on secure servers to protect the information you submit online.

What To Do If You Become a Victim

If you believe your personal information has been accessed, follow these steps immediately:

  • Change your passwords from an uninfected computer. Make sure you use strong and unique passwords.
  • Ensure all firewall, anti-virus and spyware detection software you have installed is current.
  • Run a virus scan on your computer and remove any threats that are detected.
  • Check your account information frequently. If you suspect fraudulent transactions, report them immediately.

Stay Protected Take the following precautions to help guard against threats to your computer and mobile devices:

  • It is important to remember that your mobile device is just another computer and it should be guarded against malicious attacks.
  • Sign up for account alerts to your email address or mobile phone to notify you of your account activity.
  • Make sure your operating systems, software and browsers are up to date and that anti-virus software and firewalls are in place when possible on all computers and devices.
  • Set strong, unique and different passwords for each of your accounts and enable screen locks to prevent others from using your computer or devices.
  • Clear your device’s cache and history so that passwords, payment details and other saved personal information are deleted. Only store what you truly need.
  • Check for a padlock symbol and “https” in your browser’s address bar when submitting payment information or other personal details online, as these denote a secure site.
  • Be extra cautious when using public computers or Wi-Fi. Hold off on viewing financial information or making financial transactions until you’re on a trusted device with a secure connection.
  • Download apps and software from authorized vendors only (always read the permissions of every app before installing). Others may appear credible but could contain viruses that put your device at risk.
  • Limit sharing of your personal information. Be aware of privacy policies and terms and conditions on sites you use and anything you download.
  • Make sure you sign out of your mobile or online banking session when you finish to ensure that your session is closed.
  • Consider an Identity protection service. LifeLock is available through our insurance subsidiary. Click here for a quote.