Contact Us

Member Services & Loan Department
Available Monday thru Friday – 7:30am – 3:30pm
Phone: 305.324.4004  1.800.426.3324

Member Services Fax: 786.279.0782
Member Services E-Mail address:

Loan Department Fax: 786.279.0781
Loan Department E-Mail address:

Important E-Mail Notice: E-mail is not secure. Please DO NOT provide account numbers, social security number, passwords or any personal information in your communication through E-mail. If you need to provide us with sensitive/personal information please do so by logging on to Online Banking and send us your message through Secure Mail.

Office/Branch Location/Mailing Address • 1111 NW 7 street  Miami, FL 33136

Fireline • 800.724.7475

Lost/Stolen Visa Debit Card • Available 24 hrs a day 800.472.3272

Debit Card Fraud Alerts eNFACT Debit Card Processing Call Center • 1.800.262.2024

Lost/Stolen Visa Credit Card • Available 24 hrs a day1.866.271.6679

Visa Credit Card Customer Service • Available 24 hrs a day 1.866.271.6679

Accounting and Management Fax Number • 305.324.9881

Extended Warranty claims/questions 800.426.3324

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