Update – Effective 06/08/2020
Our teller line is now open regular business hours:
Monday – Friday 7:30am – 3:30pm
Keep in mind that screening prior to entering the building and social distancing while inside continues to be required.
LOANS & MEMBER SERVICES DEPARTMENT
We have one representative available during regular business hours at the credit union. To avoid wait times we are requiring you to make an appointment ahead of coming into the credit union, this will ensure you will be able to see a representative.
Our mortgage processor and recovery specialist will also be available through appointment only.
We require appointments for the following:
Access safety deposit boxes
For Issue/Re-issue of Debit and Credit Cards.
Member Services in person transactions.
Loan Department in person transactions.
Please contact our member services department or loan department to make an appointment. If you don’t make an appointment prior to coming to the credit union we may not be available to assist you.
Financial Hardship Support Reminder
If you are experiencing financial hardship as a result of COVID-19, please call us at 305.324.4004, press 5 to discuss your options.
Small Business Loans (SBA)
We have been approved to offer PAYCHECK PROTECTION PROGRAM (PPP) loans and we are taking applications.
The SBA PPP loan program is designed to offer loans that will provide small businesses with funds to continue to pay employees and to pay interest on mortgages, rent, and utilities. At this time, we recommend small business owners interested in this begin to gather the past 12 months of employee payroll documents. In order to be ready to fill out this application, please be prepared to show the following: average monthly payroll, number of employees and the last business tax return filed.
We are keeping a list of members who have contacted us about this program and we have provided more details about the program and the information needed to make an application to those who have contacted us. Please contact our lending department to have your company added to the contact list.
The following electronic options are available to practice social distancing
FireLine – check account balances and verify transactions.
Online Banking – view account and loan information, make transfers, pay bills, and much more.
Mobile banking – check your account balances, make transfers and pay bills.
Mobile deposit – make check deposits of up to $10,000 per item/day by using your iPhone or Android phone to take a picture of the front and back of your check deposit. Remember to sign the back of your check and include the account number you are depositing your check to. It is also advisable to write “for mobile deposit” on the back of the check
Our TouchBanking App is required for mobile banking and mobile deposit. If you are not already using the App:
- On your iPhone or Android mobile device, search for the TouchBanking App
- Use code GoMobile0068to get started
- Start using Mobile Banking
ApplePay & Google Pay – use this option as a touch-less form of payment to avoid being exposed to COVID-19.
Popmoney – send or receive funds to people in an easy and secure way. All you need is the person’s email address, mobile phone number or an account number to send and receive money.
Account to Account – transfer funds to or from the credit union and to or from accounts at other financial institutions. Note: This service may take up to 7 days to complete.