Member Alert 02/18/2021

Their Texas data centers have been suffering rolling blackouts, internet connectivity issues and freezing temperatures. The freezing temperatures caused frozen pipes to burst on the chilling units that cooled the servers. That caused a rise in temperatures, and automated fail safes shut down the equipment. They have been working to move functions supported by the Texas centers to disaster recovery locations. They are finally making progress:

Our systems vendor, Fiserv, serves hundreds of financial institutions nationwide.  This outage is affecting all of those institutions, not just Miami Firefighters FCU. They have data centers throughout the United States. They have been named by Fortune Magazine as one of the world’s most admired companies for the last 8 years and have been our reliable partner for over 10 years.

The following systems are operating normally:

• Our Online Banking and our TouchBanking mobile app are now available. There is extensive traffic hitting all servers, teams are working to address all inaccessibility issues.  If you try to login and you are timed out or the system does not connect, it will not register as a login attempt, there should be no issues with being locked out because of this scenario.

• Core systems for deposit and loan accounts

• ACH processing for deposits and withdrawals

• Check processing

• Card processing – Credit Cards and Debit Cards have been restored to online real-time transaction process.  All stored transactions have been forwarded and processed

• Wire transfers

• Scheduled Transactions- Our teams have successfully completed the batch process of all scheduled transactions.  This includes three types of scheduled transactions –Scheduled Transfers, Scheduled Payments (Bill Pays), Scheduled Account to Account Transfers (including ACH) and including transactions scheduled for both February 16 and 17

• Zelle®-  Zelle® processing was fully restored last night at 10pm EST

• Shared Branching – Connectivity has been resolved.

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