Protect Yourself From Fraud

Online Banking Security Enhanced for Your Protection

Your credit union takes online banking security seriously. That’s why we introduced a security feature called Enhanced Authentication.   This security feature adds an extra layer of protection to your online banking experience that will: 

    • Defend against identity theft and fraud.
    • Offer you security from any computer, wherever you are.
    • Make it easy for you with one-time sign-up.

When you log onto online banking, in addition to your Logon ID and Security Code, you will be asked to choose an image and secret phrase combination (do not use your Security Code as your secret phrase).  You will then have to answer three (3) Challenge Questions which are now used to verify your identity when the system detects a questionable logon attempt.   Once you have selected an image, secret phrase and and answered the challenge questions, you and your computer will be enrolled in Enhanced Authentication. 

If you want to access your accounts from another computer, you will have to answer one of your security questions again. If a questionable logon attempt is detected, the system will require additional identity verification before allowing access.

Whether you’re at home or on the go, with Enhanced Authentication your identity is protected. 

Here are some additional precautions you can take to protect yourself from becoming a victim of fraud. 

    • Use strong (and unique) passwords – use different passwords for every account, and avoid using easily available information such as your mother’s maiden name, your birthday, part of your social security number, etc.
    • Secure your personal information – don’t give out personal information on the phone or over the internet unless you’re the one that initiated the contact.
      Protect sensitive information – lock up financial statements and other documents in a filing cabinet, drop off outgoing mail that contains personal info in a secure USPS mailbox, and pick up your mail promptly.
    • Monitor your credit report – request your one free credit report per year from each of the three major credit bureaus (go to for immediate access).