We Are In This Together…
We want to thank our members for being understanding and supportive during this unprecedented time. Our staff appreciates that members feel comfortable with the majority of employees working from home to keep themselves and their families safe and healthy. And, thank you for your patience during our reduced teller line hours.
We Are Here for You…
Good news! We are back to our regular teller hours:
Monday through Friday
7:30 am – 3:30 pm
For loans and member services, there will be one representative during regular business hours at the office. Please call ahead of the time you want to come in and make an appointment ensuring you will be able to see a representative. Our mortgage processor and recovery specialist will also be available through appointment only.
Financial Hardship
During these trying times, we are ready to help our members who have suffered financial hardship with different options:
- Skip A Pay loan
- Loan extensions
- Applications for PPP loans
NEW and UPGRADED SERVICES
Do you have a business? We now have direct connect to Quicken & QuickBooks available to our members. These products can be extremely helpful for personal finance management and make the reconciling of your accounts much easier.
New Mobile Deposit Limit
We have made adjustments to our mobile deposit limits so our members can make mobile deposits of up to $10,000* per item/day. If you have check deposits larger than $10,000, we are open every day from 7:30 am – 3:30 pm. You can also drop-off checks at our night drop or go to a shared branch to make a deposit.
*A check hold may apply to all checks over $5,000.
Card Valet
This service helps you to control your debit and NOW your credit cards through your mobile device, with just a few swipes. It allows you to schedule alerts for certain locations, amounts, or merchant types, so you know if your card is being used in ways that you have not authorized.
ELECTRONIC SERVICES
Take advantage of our many electronic options to practice social distancing. Online Banking, Bill Pay, and mobile banking are easy to navigate.
Also available are Google Pay and Apple Pay.
If you are not signed up for Online Banking, go to our website and look for the ENROLL page to take advantage of these great services.
SHARED BRANCHING
If you are planning a visit to a shared branch location, please call before going to make sure that specific location is able to handle shared branch transactions.
INSURANCE INFORMATION REQUESTS
Since February, we have been attempting to obtain current insurance information from members who have collateralized loans with the credit union. Almost all files have been updated with the exception of approximately 300. These members are receiving emails or letters asking for updated information. Please submit a copy of the Declarations page (not your insurance card) to avoid any problems with your loans. You need to follow the instructions and complete the information that the credit union needs.
If you are in need of help, call Carlos Brito at 305-779-3650. Due to high volume help requests, Carlos will respond within 48 hours.
If you have provided a copy of your Declarations page and are still receiving requests for verification, make sure your Declarations page has the following information for the Loss Payee/Lienholder:
Miami Firefighters Federal Credit Union
PO Box 924541 Fort Worth, TX 76124
Thank you for your loyalty and continued commitment.
